• Can't Log In

  Troubleshooting: Login Issues If you're having trouble logging in, try working through the checklist below before contacting support. Most login issues can be resolved in just a few steps. Login Troubleshooting Checklist: Verify you are using the exact email address you purchased with — even small differences like a typo, extra space, or capitalization mismatch can cause an "Access Not Active" error. Try logging in using a different browser (e.g., switch from Chrome to Firefox, orSome readers

• AI Issues

  AI Seems to Have Forgotten My Brand First, check your Brand Vault — go to the Brand Vault tab and confirm your documents are still there. If a document has disappeared, re-upload it. If your Brand Profile fields are empty, go through the Brand Interview again. Your data is in the database — a refresh usually brings it back. If not, try logging out and back in. AI Forgetting Earlier Parts of the Conversation This is normal for very long chats. AI has a context window — it can only hold sFew readers

• Brand Vault Issues

  Document Not Being Read by the AI Make sure your document has clear headings and structure — the AI reads it top to bottom. Very large documents may be truncated at 30,000 characters (~15-20 pages). Try deleting the document and re-uploading If it's a .doc file — save as .docx, .pdf, or .txt first (.doc is not supported) If it's a scanned PDF (image-based) — the AI can't read it. Re-save as a text-based PDF Brand Profile Not Saving When the AI updates a brand field and shows a 'LFew readers

• Lost Chats

  Lost Chats If your chats have disappeared, don't panic — your data is saved in multiple places and can usually be recovered. Try These Steps First (In Order): Step 1: Refresh the page Close and reopen Empire by Design, or refresh your browser. Chats sync automatically on login — a simple reload often brings everything back. Step 2: Check you're logged into the correct account Your chats are linked to your email address. If you have multiple accounts or signed in withFew readers

• Missing Chats When Switching Between Mobile and Desktop

  Missing Chats When Switching Between Mobile and Desktop If you've noticed some of your chat history disappearing after switching between mobile and desktop, work through the steps below. This is typically a mobile-specific connection issue that can be resolved quickly. Troubleshooting Checklist Check your internet connection — a brief blip in connectivity can prevent the last part of a response from saving before you get logged out. Log out and log back in to refresh your session. ClFew readers

• How to Reset Your Birth Data

  How to Reset Your Birth Data If you need to update your birth date, time, or location (or if you entered something incorrectly), you can re-enter your details at any time. Steps: Open Empire by Design On the Welcome Back portal screen, scroll to the bottom Tap "Re-enter my birth details" (underlined link) This takes you back to the original setup screen where you can update: Your Name Profession Birth Date Birth Time Birth Location (City, Country) SpFew readers