Missing Chats When Switching Between Mobile and Desktop

If you've noticed some of your chat history disappearing after switching between mobile and desktop, work through the steps below. This is typically a mobile-specific connection issue that can be resolved quickly.

Troubleshooting Checklist

1. Check your internet connection — a brief blip in connectivity can prevent the last part of a response from saving before you get logged out.
2. Log out and log back in to refresh your session.
3. Clear your browser cache and cookies, then try again.
4. Switch to a stable Wi-Fi connection if you're on mobile data.

What's Happening

When there's a brief connection drop on mobile, the last part of a response may not save before your session expires. Your thread rewinds to the last point it successfully saved, even though you saw the full answer on screen. The AI hasn't forgotten anything — the saved version simply fell behind what was displaying.

Still Missing Chats?

If you've tried the steps above and chats are still disappearing, contact our support team via the chat button below. Include details about when this happened and which device you were using. We're actively monitoring this and have implemented a fix that saves each response instantly plus a backup copy.

Updated on: 30/04/2026