• Troubleshooting: AI Issues

  AI Seems to Have Forgotten My Brand First, check your Brand Vault — go to the Brand Vault tab and confirm your documents are still there. If a document has disappeared, re-upload it. If your Brand Profile fields are empty, go through the Brand Interview again. Your data is in the database — a refresh usually brings it back. If not, try logging out and back in. AI Forgetting Earlier Parts of the Conversation This is normal for very long chats. AI has a context window — it can oFew readers

• Troubleshooting: Brand Vault Issues

  Document Not Being Read by the AI Make sure your document has clear headings and structure — the AI reads it top to bottom. Very large documents may be truncated at 30,000 characters (~15-20 pages). • Try deleting the document and re-uploading • If it's a .doc file — save as .docx, .pdf, or .txt first (.doc is not supported) • If it's a scanned PDF (image-based) — the AI can't read it. Re-save as a text-based PDF Brand Profile Not Saving When the AI updates a brand fieFew readers

• Troubleshooting: Can't Log In

  'Access Not Active' Error This means the email you're logging in with doesn't exactly match what's in our system. • Check you're using the exact email you purchased with • Check for typos, extra spaces, or capital letters • Try a different browser or clear your browser cache • If none of those work — contact support via the chat button below with your purchase email Button Not Responding After Login Try a hard refresh: Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac. IFew readers