'Access Not Active' Error

This means the email you're logging in with doesn't exactly match what's in our system.

• Check you're using the exact email you purchased with

• Check for typos, extra spaces, or capital letters

• Try a different browser or clear your browser cache

• If none of those work — contact support via the chat button below with your purchase email

Button Not Responding After Login

Try a hard refresh: Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac. If that doesn't work, clear your browser cache and try again.

Stuck in a Loading Loop

Log out using the logout button in the top right, then log back in. If you can't get to the logout button, clear your browser data for app.empirebydesign.ai and try again.

Updated on: 23/03/2026