Account & Billing

Managing Your Empire by Design Subscription

Your Existing Subscription Is Honored

Whatever subscription tier you signed up for is the tier you keep.
Existing members are not automatically moved to a new plan or pricing structure. Your existing subscription, access, token arrangement, billing interval, and eligible upgrade path remain in place while your subscription stays active.

Your Account & Billing area will reflect the subscription currently attached to your account.
You do not need to change anything if you are happy with your current subscription.

Important: The plans and pricing you may see referenced elsewhere do not automatically change the subscription you originally signed up for.

How to View Your Current Subscription

To check your current subscription:

Open Empire by Design™
Tap Account in the top-right of the portal or in the sidebar menu.
Open Account & Billing.
Your current subscription and available options will be displayed there.

Your portal is the best place to confirm the access and subscription currently associated with your account.

Understanding Your Token Allowance

Tokens measure conversation and processing capacity inside Empire by Design™. They are not the same thing as a message count.
A short request and response may use fewer tokens, while a longer conversation, large document, detailed strategy session, or extensive content request may use more.

Token usage can include:

Your request
Relevant conversation history
Your brand and business context
Information from your Brand Vault
Empire's response

Because token usage varies depending on what you ask Empire to process, we do not recommend thinking of tokens as a fixed number of posts, messages, or content sessions.
You can view your current token allowance and any available top-up balance from your My Account page.

Daily vs. Monthly Token Allowances

Your token structure depends on the subscription tier attached to your account.

Plans with a Daily Token Allowance

Some subscription tiers use a daily token allowance.
For these tiers:

Your included token allowance refreshes every day at midnight UTC.
Unused included tokens do not carry over to the following day.
If you reach your included allowance, you may be able to continue using Empire through an available token top-up or by changing your subscription.

Plans with a Monthly Token Allowance

Some subscription tiers use a monthly token allowance instead.
For these tiers:

Your included tokens are provided as a monthly pool.
You can use that allowance throughout your monthly billing cycle.
You can use more tokens on busy days and fewer on quieter days.
Your allowance resets on your monthly billing-cycle date.
Unused included tokens do not carry over into the next monthly cycle.

Your specific allowance depends on the subscription you signed up for and will be reflected in your account.

What Happens When You Reach Your Token Allowance?

Your included subscription allowance is always used first.
If you have a token top-up balance, Empire will automatically use that balance once your included allowance has been used.
The order is:

Included subscription allowance
Available token top-up balance

If you do not have a top-up balance available, what happens next depends on your subscription's token structure.
For subscriptions with a daily allowance, you can wait for your next daily refresh, purchase an available top-up, or upgrade if an upgrade is available to you.
For subscriptions with a monthly allowance, you can wait for your next monthly reset, purchase an available top-up, or change your plan if an eligible plan change is available.

Token Top-Ups

Token top-ups provide additional token capacity when you need more usage than your included subscription allowance provides.
Top-ups are:

One-time purchases
Added to your existing token balance
Used after your included subscription allowance
Separate from your recurring subscription

Top-up tokens do not refresh daily.
For subscriptions with daily allowances, a remaining top-up balance stays available when the daily included allowance refreshes.
Top-up balances expire at the next monthly allowance reset and do not roll over into a new monthly cycle.
Top-ups cannot be transferred between accounts.

What Does Not Deduct From Your Paid Token Allowance?

Certain setup and background activities do not deduct from your paid token allowance.
This includes:

Brand Interview
Brand extraction and profile setup
Blueprint setup
Background chat summaries
Background memory processing

These activities are part of setting up and maintaining your Empire by Design™ experience.
Please note: Setup processing is not intended to be an unlimited free AI chat area. Standard system and safety limits still apply.

How to Upgrade Your Subscription

If you want to move to a higher available tier:

Open Empire by Design™.
Go to Account.
Open Account & Billing.
Select Manage Your Subscription or Manage Plan.
Follow the available upgrade options.

Your available upgrade options depend on the subscription attached to your account.
Existing members keep their eligible upgrade path. You will not automatically be moved onto a new pricing structure simply because newer plans are available.

How to Downgrade Your Subscription

If you want to move to a lower available tier:

Open Empire by Design™.
Go to Account.
Open Account & Billing.
Select Manage Your Subscription or Manage Plan.
Follow the available downgrade options.

Downgrades take effect according to the terms of your current subscription and billing period.
Your account information and saved content remain attached to your account when you change plans, including:

Brand information
Brand memory
Uploaded documents
Saved chats
Saved content

If You're a Founder

Founders are handled separately from the standard subscription plans.
If you joined as a Founder through Kajabi, you already have the access provided to Founding Members and do not need to upgrade.
Founders should not use the standard upgrade or downgrade process for billing changes.
If you are a Founder and need help with:

Billing
Your subscription
Cancellation
Any issue with your Founder access

Please contact support@empirebydesign.ai.

Cancelling a Founder Subscription

If you are a Founder and need to cancel, please contact:
support@empirebydesign.ai

How to Cancel Your Subscription

For standard subscriptions:

Open Empire by Design™.
Go to Account.
Open Account & Billing.
Select Manage Your Subscription.
Follow the cancellation instructions.

Your access remains available according to the terms of your current subscription and billing period.
Founders should contact support@empirebydesign.ai instead of using the standard cancellation process.

What Happens to My Existing Plan?

If you joined Empire by Design™ before the current plan structure was introduced, your existing arrangement is honored.
This means your existing:

Subscription level
Pricing arrangement
Token structure
Feature access
Billing interval
Eligible upgrade path remain associated with your active subscription.

You are not automatically moved to a newer plan.
If you are unsure what applies to your account, check Account → Account & Billing. Your portal will reflect the subscription currently attached to your account.

Still Not Sure What You Signed Up For?

You do not need to determine which current plan corresponds to your original subscription.
Your account already has the correct subscription and access attached to it.
Simply go to:
Account → Account & Billing
Your current subscription will be reflected there.
If you are a Founder or something doesn't look right, contact support@empirebydesign.ai for assistance.

Updated on: 12/08/2026

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