> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.empirebydesign.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Brand Vault Issues

# Document Not Being Read by the AI

Make sure your document has clear headings and structure — the AI reads it top to bottom. Very large documents may be truncated at 30,000 characters (~15-20 pages).

* Try deleting the document and re-uploading
* If it's a .doc file — save as .docx, .pdf, or .txt first (.doc is not supported)
* If it's a scanned PDF (image-based) — the AI can't read it. Re-save as a text-based PDF

### Brand Profile Not Saving

When the AI updates a brand field and shows a 'Lock In **✅'**button — you must click Lock In to save it. Just reading the AI's response doesn't save the field.
If you clicked Lock In and it still didn't save — refresh the page and check the Brand Vault. If it's still missing, try the update again.

### Uploaded Document Disappeared

Re-upload it. Your document content is stored in the database but the display can sometimes need a refresh. Log out, log back in, and re-upload if needed.